STAY TRUE TO OUR MISSION, VISION, VALUES, AND PROMISE.

Your official guide to maintaining our high standards of conduct and ethics

A MESSAGE FROM GEORGE V. MASI

DEAR EMPLOYEES AND COLLEAGUES,

Harris Health System is committed to providing outstanding service to the people we serve. Everything we do, each day, must support our mission to improve the health and the quality of life for the residents of our community. We do this by making ethical decisions as we go about our work.

It’s important that we remain diligent in these efforts. Ethical and legal violations affect all of us. They can cause Harris Health financial and reputation harm. They can also impact you personally and may cause you to lose your job.

To help us avoid these violations, Harris Health’s Code of Conduct explains our expectations and our policies. It gives you the tools to confidentially report any ethical or legal violations that you know about, suspect, or become aware of without any fear of retaliation.

I encourage you to read and become familiar with Harris Health’s Code of Conduct. With your personal commitment, we are well on our way to becoming the premier public academic healthcare system in the nation.

Sincerely,


George V. Masi
President & Chief Executive Officer
Harris Health System

A MESSAGE FROM GEORGE V. MASI

DEAR EMPLOYEES AND COLLEAGUES,

Harris Health System is committed to providing outstanding service to the people we serve. Everything we do, each day, must support our mission to improve the health and the quality of life for the residents of our community. We do this by making ethical decisions as we go about our work.

It’s important that we remain diligent in these efforts. Ethical and legal violations affect all of us. They can cause Harris Health financial and reputation harm. They can also impact you personally and may cause you to lose your job.

To help us avoid these violations, Harris Health’s Code of Conduct explains our expectations and our policies. It gives you the tools to confidentially report any ethical or legal violations that you know about, suspect, or become aware of without any fear of retaliation.

I encourage you to read and become familiar with Harris Health’s Code of Conduct. With your personal commitment, we are well on our way to becoming the premier public academic healthcare system in the nation.

Sincerely,


George V. Masi
President & Chief Executive Officer
Harris Health System

Our Code of Conduct puts our Mission, Vision, Values, and Promise into practice. It provides standards of conduct that must be followed by everyone who works at or with Harris Health: Our Board of Trustees, employees, members of our medical staff, trainees, contractors, volunteers, and vendors. Our Code of Conduct aligns with and supports Harris Health’s policies and procedures.

OUR MISSION

We are a community-focused academic healthcare system dedicated to improving the health of those most in need in Harris County through quality care delivery, coordination of care, and education.

OUR VISION

We will become the premier public academic healthcare system in the nation.

OUR VALUES

Our patients, staff, and partners

Diversity and inclusion

Compassionate care

Trust

Integrity

Mutual respect

Education, research, and innovation

Communication

OUR PROMISE

To provide high-quality healthcare by knowledgeable and highly trained staff;

To provide prompt, friendly, and courteous service;

To be sensitive and responsive to our patients’ needs and concerns and the needs and concerns of their family members and friends; and

To provide a clean, comfortable, and safe environment in all our facilities.

OUR MISSION

We are a community-focused academic healthcare system dedicated to improving the health of those most in need in Harris County through quality care delivery, coordination of care, and education.

OUR VISION

We will become the premier public academic healthcare system in the nation.

OUR VALUES

Our patients, staff, and partners

Diversity and inclusion

Compassionate care

Trust

Integrity

Mutual respect

Education, research, and innovation

Communication

OUR PROMISE

To provide high-quality healthcare by knowledgeable and highly trained staff;

To provide prompt, friendly, and courteous service;

To be sensitive and responsive to our patients’ needs and concerns and the needs and concerns of their family members and friends; and

To provide a clean, comfortable, and safe environment in all our facilities.

THE ROLE OF CORPORATE COMPLIANCE AT HARRIS HEALTH

The Office of Corporate Compliance is responsible for developing and fostering a culture of ethical conduct. The Office of Corporate Compliance is charged with the duty of providing education, training, and guidance to workforce members and implementing a compliance program that prevents, detects, and corrects accidental or intentional violations of federal and state laws or regulations and/or Harris Health policies and this Code of Conduct.

Our Compliance Officer provides direction for the compliance program and is responsible for incorporating the compliance program within Harris Health’s operations and programs through collaboration with executive leadership. The Compliance Officer also has a direct line of communication to the Board of Trustees.

The Board of Trustees’ Corporate Compliance and Audit Committee assists the Board of Trustees in its oversight responsibilities of the Corporate Compliance Office’s efforts to cultivate an ethical and compliant culture and sets the tone for a culture of compliance within Harris Health.

OUR RESPONSIBILITIES UNDER THE CODE OF CONDUCT

Everyone who works at or with Harris Health has a responsibility to perform his or her job duties in compliance with the Code of Conduct. All potential violations of the Code of Conduct should be reported pursuant to the 4-Step Reporting Process.

Harris Health has adopted a Just and Accountable Culture. This means that when a violation of the Code of Conduct is reported to the Office of Corporate Compliance, the violation is treated as an opportunity to understand the behavioral choice and/or system failures that led to the violation. Click here to learn more about Harris Health’s Just and Accountable Culture.

BE AN EXAMPLE

Promote the Code of Conduct in daily activities by complying with the Code of Conduct. Specifically, managers and supervisors should know, understand, and follow the statutes, rules, and regulations that govern your area of responsibility. Managers and supervisors should also report any and all potential violations of the Code of Conduct.

BE ACCESSIBLE

Managers and supervisors should have an open-door policy so that workforce members feel comfortable asking questions about the Code of Conduct or raising concerns regarding potential violations.

BE RESPONSIVE

Managers and supervisors should identify compliance risks and respond in a timely manner to address the identified risks. Further, managers and supervisors should give prompt answers to any questions or concerns regarding the Code of Conduct or refer questions to the Office of Corporate Compliance.

If you are ever unsure what decision to make, use the following quiz to determine whether you are making the right choice for Harris Health and our patients or whether you should seek additional guidance before you act.

If you answered “no” to any of the above questions, you should contact your manager or supervisor, another trusted manager, or Harris Health’s Office of Corporate Compliance before you proceed.

REPORTING COMPLIANCE ISSUES

Harris Health has a Just and Accountable Culture (JAC). JAC is how Harris Health reacts to and manages human errors, mistakes, and violations of laws or regulations. JAC promotes a process where mistakes, errors, and/or violations of laws or regulations do not result in automatic punishment, but rather result in a process to uncover the source of the error or violation. Errors that are not deliberate or malicious may result in coaching, counseling, and education around the error and/or violation, ultimately decreasing the likelihood of a repeated error or violation.

Both Harris Health’s Code of Conduct and JAC require you to report known or suspected violations of the Code of Conduct. If you have a question or concern about an activity violating the Code of Conduct by being unethical, illegal, or wrong, use the following 4-Step Reporting Process to report your concerns.

Even though Harris Health has a strict Non-Retaliation Policy (discussed below), if you would like to report violations of the Code of Conduct confidentially, Harris Health will keep your identity confidential to the extent possible.

1 Talk to your supervisor. He or she is most familiar with the laws, regulations, and policies that relate to your specific job responsibilities.
If you are not comfortable contacting your supervisor, if you do not receive an adequate response from your supervisor, or if both you and your supervisor still have questions or concerns, talk to another member of the management team.
If you still have concerns, contact the Office of Corporate Compliance at 713-566-6948.
If, for any reason, you feel that you cannot follow the above steps, you can always call Harris Health’s confidential Corporate Compliance Hotline at 800-500-0333. The Corporate Compliance Hotline is operated by an independent third party, and the Office of Corporate Compliance only receives information authorized by the caller. The Corporate Compliance Hotline is available 24 hours a day, 365 days a year. Your identity remains anonymous unless you choose to identify yourself. Additionally, the Office of Corporate Compliance keeps your identity confidential to the extent allowed by law unless your identity is critical for the resolution of an investigation. Harris Health’s Corporate Compliance Officer reviews, investigates, and responds to all calls made to the Hotline.

REPORTING COMPLIANCE ISSUES

Harris Health has a Just and Accountable Culture (JAC). JAC is how Harris Health reacts to and manages human errors, mistakes, and violations of laws or regulations. JAC promotes a process where mistakes, errors, and/or violations of laws or regulations do not result in automatic punishment, but rather result in a process to uncover the source of the error or violation. Errors that are not deliberate or malicious may result in coaching, counseling, and education around the error and/or violation, ultimately decreasing the likelihood of a repeated error or violation.

Both Harris Health’s Code of Conduct and JAC require you to report known or suspected violations of the Code of Conduct. If you have a question or concern about an activity violating the Code of Conduct by being unethical, illegal, or wrong, use the following 4-Step Reporting Process to report your concerns.

1 Talk to your supervisor. He or she is most familiar with the laws, regulations, and policies that relate to your specific job responsibilities.
If you are not comfortable contacting your supervisor, if you do not receive an adequate response from your supervisor, or if both you and your supervisor still have questions or concerns, talk to another member of the management team.
If you still have concerns, contact the Office of Corporate Compliance at 713-566-6948.
If, for any reason, you feel that you cannot follow the above steps, you can always call Harris Health’s confidential Corporate Compliance Hotline at 800-500-0333. The Corporate Compliance Hotline is operated by an independent third party, and the Office of Corporate Compliance only receives information authorized by the caller. The Corporate Compliance Hotline is available 24 hours a day, 365 days a year. Your identity remains anonymous unless you choose to identify yourself. Additionally, the Office of Corporate Compliance keeps your identity confidential to the extent allowed by law unless your identity is critical for the resolution of an investigation. Harris Health’s Corporate Compliance Officer reviews, investigates, and responds to all calls made to the Hotline.

Even though Harris Health has a strict Non-Retaliation Policy (discussed below), if you would like to report violations of the Code of Conduct confidentially, Harris Health will keep your identity confidential to the extent possible.

OUR NON-RETALIATION POLICY

Harris Health does not tolerate retaliation against anyone who, in good faith, reports an actual or suspected violation of the Code of Conduct. Retaliation occurs when unfair consequences such as disciplinary actions or unfavorable pay or promotion decisions are made against an individual who has reported alleged violations of laws, rules, regulations, Harris Health’s Code of Conduct, or Harris Health’s policies and procedures. Any workforce member who conducts or condones retaliation against another workforce member for reporting an actual or suspected violation of the Code of Conduct will be subject to disciplinary action, up to and including termination.

 

OUR NON-RETALIATION POLICY

Harris Health does not tolerate retaliation against anyone who, in good faith, reports an actual or suspected violation of the Code of Conduct. Retaliation occurs when unfair consequences such as disciplinary actions or unfavorable pay or promotion decisions are made against an individual who has reported alleged violations of laws, rules, regulations, Harris Health’s Code of Conduct, or Harris Health’s policies and procedures. Any workforce member who conducts or condones retaliation against another workforce member for reporting an actual or suspected violation of the Code of Conduct will be subject to disciplinary action, up to and including termination.

HARRIS HEALTH SYSTEM CODE OF CONDUCT

STEWARDSHIP

Protecting our patients’ information and Harris Health’s information and resources

INTEGRITY

High standards of business and professional ethics and honesty

RESPECT

Recognizing the value of all individuals and treating all individuals with kindness

ACCOUNTABILITY

Taking responsibility for the patients we serve and the services we provide